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Best Auto Repair, Murrieta

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Leading Experts in Lexus, Toyota, Honda, and Acura Vehicles.

European and Domestic vehicles welcome.

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 12 Verified Review(s)

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 951-677-0027 or make an appointment online!


what our customers say

Excellent customer service and prices! I highly recommend Alternative Automotive to anyone that needs automotive repair and maintenance.
A
, 07/05/2022

Jeff was able to diagnose and fix my Honda Civic hybrid ahead of schedule with excellent customer service.
J
, 03/04/2022

Great place, got an oil change and they were quick and very courteous. Highly recommended. Honest and friendly.
A
, 03/02/2022

Amazing customer service, had my truck back on the road in no time!
A
, 11/19/2020

Great customer service and quality. Beautiful clean shop and the owner was very helpful in me dropping my car off before open hours and picking it up after. Highly recommend.
C
, 01/07/2021

Very good professional ethics for the sake of customers
V
, 01/19/2021

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